Refund policy

Return Policy

At SoapTopper.com, we stand behind the quality of our products. Your satisfaction matters to us and we want to make sure you're happy with every order.

Returns Due to the nature of our soap-making craft supplies, we are unable to accept returns on opened packages. If your package arrives unopened and you'd like to return it, please contact us within 14 days of delivery. Customers are responsible for return shipping costs on non-defective returns.

Damaged or Incorrect Orders If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery at support@soaptopper.com with a photo of the issue and your order number. We will make it right with either a replacement or a full refund, your choice.

Refunds Approved refunds will be processed back to your original payment method within 5–7 business days.

Questions? Email us at support@soaptopper.com or call 941-929-6063.

SoapTopper is a brand of Shorecoast Creative LLC, based in Bradenton, Florida.